Return Policy

Handmade, so a little unique

Every SeaMiLeS piece is made by hand from shells and treasures gathered by the sea, so small natural variations in shape, color and texture are part of the charm, not faults. Photos are taken as true to life as we can, but screens can shift colors a little.

Your 14-day right to change your mind

Because you're buying online, you have the right to withdraw from your purchase within 14 days without giving any reason. The 14 days run from the day you (or someone you nominate) physically receive the last item in your order.

To use it, tell us clearly before those 14 days are up. You can email us, use the contact form, or fill in the withdrawal form at the bottom of this page. Sending the notice before the deadline is enough, and we'll confirm we received it.

Pieces this doesn't cover

The law allows a few exceptions, and one of them applies to what we make:

• Made to order and personalised pieces. If we made something to your specification, in your chosen size, colours or shells, it can't be returned for change of mind, because it isn't a piece we could offer to anyone else.

Everything else in the shop, including ready-made pieces bought as shown, can be returned within the 14 days. Please just send it back unworn and in the condition it reached you.

Sending a piece back

Once you've told us, send the piece back within 14 days. Please include everything it came with and pack it as carefully as we packed it for you.

For change-of-mind returns the return postage is yours to cover. You're only responsible for any loss in value if you've handled the piece more than you'd need to in a shop to check what it is and whether it suits you. Trying a necklace on is fine, wearing it to the beach is not.

Refunds

We refund everything you paid, including the standard shipping you paid on the way out, within 14 days of receiving your withdrawal notice. We may wait to pay it until the piece is back with us, or until you show us you've sent it, whichever comes first.

Refunds go back to your original payment method through Stripe, at no cost to you. Depending on your bank, it can take a few extra days to appear.

Damaged, faulty or wrong items

This is separate from changing your mind, and it applies to every piece we sell, made to order or not. By law we owe you a piece that matches its description and works as it should, and that legal guarantee runs for two years from delivery.

If your order arrives damaged or faulty, or you received the wrong item, contact us with your order number and a few photos and we'll make it right with a repair, a replacement, a price reduction or a refund. Here we cover the return postage. Please don't send anything back before speaking to us first.

Complaints

If you're unhappy with anything, you can send us a written complaint by email to milesthecreator4@gmail.com or by post to the address in our Terms of Business. Please leave us a contact address so we can reply. We'll confirm we received it and give you a written answer within 15 days.

Withdrawal form

You don't have to use this form, any clear statement works, but you're welcome to copy it into an email: